Shipping & Returns
Kiwi Corner Dairy ships worldwide using New Zealand Post international postal services and all costs are displayed in your shopping cart at the checkout.
You can choose between International Air mail service or International Economy courier services.
* International Economy Courier is not available to all destinations.
You can expect that items will usually arrive at their destination within the timeframe specified for each service (plus 1 working day for processing). Because Kiwi Corner Dairy and NZ Post do not directly control all parts of the delivery chain, we cannot guarantee that your item will always reach its destination within the delivery target. Delivery to areas outside major cities, or where your item is dutiable or held in Customs, may take longer.
We do not ship products packaged in glass containers. If there is something special of this nature that you want we will package as best we can to prevent breakage. However, for obvious reasons, shipping of such items will be at your own risk.
We take every care in packing your purchase for shipping but cannot control sunshine! If it is a very hot time of the year in your part of the world be aware that some items (mainly chocolate) will not last well if left in heat for periods of time.
We aim to have parcels dispatched within 1-2 working days excepting public holidays when your order will usually be dispatched on the next working day. If for some reason dispatch will be delayed, we will notify you and give you the option of a refund.
It is your responsibility to ensure that your address is accurate and complete. If you are unsure of how to format your address, please check with your country’s post office website. Most countries require a zip code/postcode, state or region and town.
If your parcel is being delivered to a business address, you must write the name of the business in the appropriate field. If your address is an apartment building, please ensure to write the correct apartment number and street address. Failure to do so will result in your parcel being returned to us or lost.
Delivery Instruction Guidelines
Delivery agents need as much help as they can get when delivering parcels. This is especially true with units or apartments. This includes listing how to ring up to an apartment (e.g. press number or bell), whether the parcel can be left with another person (reception, building manager etc.), how to locate your unit (back of house, identifying features) and where to leave the parcel. If your property may be difficult for the agent to access please consider this when placing your order and write the
Your Responsibility as an Importer
Once you decide to bring goods into your country from an overseas location you become an importer. This means that legally you are responsible for abiding by the import laws set by your country. We are not responsible for any items that are seized or destroyed by the Customs and Border Protection in your country. If your item is destroyed by Customs we are unable to provide any refund. We are also unable to refund for items that are opened, damaged or inspected by Customs.
Return & Refund Policy
All returns must be received by us within 30 days of you receiving your order. If we have sent you an incorrect item, we will send you the correct item at our cost.
If your parcel has been returned to us due to an incorrect address or inability to collect it from the post office, we will provide you a refund excluding shipping and handling fee. Kiwi Corner Dairy is not responsible for any additional freight costs incurred.
Cancelling an order
If you have ordered an item accidentally or need to cancel an order that has been placed please contact firstname.lastname@example.org for assistance as soon as possible. As long as the order has not been processed and shipped we can cancel it for you and will refund the full amount charged.
If you have not received your parcel within the delivery time frame specified please contact us immediately on (+64 274 822 907) or email@example.com. We will advise you on the claiming process on a case per case basis. Please note that all claims outside of 30 days you receiving your order will not be considered.
For further information about compensation terms and conditions and Prohibited and High Risk items, please refer to the relevant sections of the Postal Users’ Guide at the NZ Post website at www.nzpost.co.nz/compensation.